GRIEVANCE POLICY

Student Grievance Procedure: Should a student have a complaint with the Institution, then the following steps shall be taken by him/her.

• Student shall first attempt to address the grievance informally with the instructor or applicable staff member and try to resolve it. If unsuccessful, proceed to the written grievance procedure.

• Student may state the grievance in writing to the Administrator. Administrator shall have five (14) business days in which to investigate and address the grievance.
  

• If the student is dissatisfied with the grievance resolution proposed by the Administrator or designee, then the Student may file an appeal to the Administrator stating their case and proposed a solution that may alternately be acceptable to both parties.
  

• Should Administrator fail to or unacceptably address the grievance and the student complaint cannot be resolved after exhausting the institution’s grievance procedure, then Student may file a complaint with the Arizona State Board forPrivate Postsecondary Education. The Student must contact the State Board for further details. The State Board address is:
  

1740 W. Adams St., Suite 3008 Phoenix, Arizona 85007 602-542-5709 Website: http://ppse.az.gov/